The CALL Care Project (2003) demonstrates an innovative, cost-effective approach to bridging the gap between available health care and community services and patient and family needs. CALL Care (Comprehensive, Adaptable, Life-Affirming, Longitudinal Care) was implemented at 11 sites across 9 states. The project was focused on the goal of helping people live fully even as death approached. Reported benefits included coordination of services resulting in increased patient comfort and patient/family satisfaction and decreases in health crisis events and inappropriate use of resources. The project was supported in part by a grant from the Robert Wood Johnson Foundation through its Promoting Excellence National Program Office. The project is described in full in the report Life Affirming Care: Lessons in Healing .

The executive summary provides an abbreviated overview for decision-makers considering this approach. The full report (201 pages) details rationale, method and assessment tools. It tells the story of each of the 11 demonstration sites and provides a synthesis of the key strategies used across sites to create successful outcomes. Successes and pitfalls are discussed. Those considering adopting and adapting this approach are strongly encouraged to review this informative full report. The full report is accompanied by a 15-minute video that features CALL Care stories as told by health care providers, patients and families.

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The executive summary, video and full report are available from the Coalition for $15 per set, plus $3.50 shipping. Contact Judy Lundeen, judith.lundeen@providence.org.